Shipping Policy
Shipping Policy – Aileen & Nora · Galway Boutique
At Aileen & Nora – Galway Boutique, we do everything we can to ensure your order is delivered quickly, safely and with full transparency.
Every order includes free premium shipping with full tracking, regardless of order value.
Processing & Delivery Time
All orders are processed within 24–72 hours after payment is confirmed.
Once shipped, delivery takes approximately:
6–10 business days, depending on your location within Ireland.
During busy periods (such as sales, holidays or high seasonal volume), or due to customs checks, delivery times may be extended.
Delays within this timeframe are considered normal and do not constitute non-delivery and are not grounds for refunds or chargebacks.
Free Premium Shipping
We offer free premium tracked shipping for every order.
This service includes:
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secure, protective packaging
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a tracking number sent to you by email once your parcel is dispatched
Shipping Method
All orders are shipped from our international logistics centres.
After dispatch, you will receive an email with a real-time tracking link.
By placing an order, the customer acknowledges that:
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shipments are sent from international warehouses
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any return must be sent to our European return facility located in Germany
Incorrect or Incomplete Addresses
The customer is fully responsible for providing a correct and complete delivery address.
Any mistakes must be reported within 24 hours of placing the order.
Aileen & Nora – Galway Boutique is not responsible for delays or failed delivery caused by:
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incorrect or incomplete address information
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missing details required for successful delivery
Customs & Taxes
Any customs duties, clearance fees or import taxes:
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are included in the product price
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are the responsibility of the customer
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are non-refundable
Lost or Undelivered Parcels
If you experience:
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no delivery,
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a lost parcel,
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tracking issues,
please contact us immediately at:
We will work directly with the carrier to resolve the issue as quickly as possible.
Contact
For any questions regarding shipping or the status of your order, please contact us at: